Posted by BK Ghosh on May 23, 2004 at 03:52:09:

In Reply to: Re: Have Management Consulting organisations hijacked KM posted by Shahnawaz Khan on May 23, 2004 at 03:29:48:

Greetings Shahnawaz Khan,

As a user of several technologies, in-house and outside, I can relate to your perspective and concerns. With these specific concerns in mind, we are in fact implementing such changes very slowly... I do agree with you that in the final analysis it is the system users who will decide if the 'change' is something they like, love, or not.

Here is the background of how concerns of users drove the new implementations... and not the other way around.

Most of the features in the new platform in fact have a long history of discussions on this forum (and on others) and were suggested by many members right here. The primary motive is that as users become more familiar with 'user-friendly' features (and those are our primary focus), they will start falling in love with those...

Also many of the concerns about privacy and security are common to most of this users of this community. For example, most of us hate deleting 95% spam in our mailboxes daily. (Hidden e-mail addresses would control spams from automatic bots that spider addresses from many sites). Similarly, many of us do not want our secure information to be captured by programs that snoop online or have been a victim of such programs before. (SSL helps in ensuring that information transmission is secure and lessens theft during transmission of sensitive information).

Finally, if the 'good' applications cannot rise to a level where they can stand attacks by 'evil' applications(crackers, spammers, phishing, and their likes), they will simply not survive. Good folks have therefore little choice but to learn and adapt so that they can survive with not so good folks equipped with more powerful, invisible, and seemingly innocuous technology applications. That is one lesson of KM that seems to apply to technologies as well as well as to survival of both humans and organizations.

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