Posted by dorothy allen on May 20, 2004 at 14:10:39:

I am doing an MBA project. my subject concerns looking at the benefits of taking a systems thinking approach in particular in the provision of technical service to customers. with the substantial growth of call centres, these seem to be designed along the lines of Taylorism rather than encompassing modern day management approaches. however, are we still in the dark ages in terms of the development of our thinking skills. do we still have to break everything down to small parts in order to understand them, or is the real reason for breaking things down, a real attempt to control.

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Follow Ups:

• Re: systems thinking and the learning organisation Michael Gell 03:39:33 06/09/04 (0)
• Re: systems thinking and the learning organisation Prac 09:30:41 05/26/04 (2)
  • Re: systems thinking and the learning organisation Barry 20:34:34 06/05/04 (1)
    • Re: systems thinking and the learning organisation Prac 12:38:09 06/07/04 (0)
• Re: systems thinking and the learning organisation King Lee 04:39:25 05/22/04 (0)

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