Posted by george goodall on May 03, 2004 at 13:30:34:

In Reply to: knowledge management vs teleworking posted by erwin on April 30, 2004 at 01:12:13:

I recently read a review article that may interest you:

Davenport, E., and Hall, H. (2002). Organizational Knowledge and Communities of Practice. Annual Review of Information Science and Technology. 36: 172-227.

Although focused primarily on COP concepts, the article does a great job of reviewing important concepts especially as related to online communities.

According to the authors, sharing environments should support: 1- situated learning, 2- situated action, 3- distributed cognition, and 4- shared discourse.

In general, knowledge sharing infrastructures must include: 1- technologies for communication and representation, 2- "boundary objects", 3- "social infrastructure", and 4- "discursive infrastructure."

For online communities--including telework arrangements--they provide a checklist of features: accelerated apprenticeship, micro-level situated action, boundary objects, social infrastructures, track records, and brokers.

Unfortunately, many of their concepts are a bit opaque at first glance. A concept such as "situated action", for example, depends on a whole pile of ethnographic, and epistemological theory. The authors support their position based on a thorough review of the KM, COP, situated learning, HCI, and CSCW fields.

It's worth a read.

Cheers,
George

www.deregulo.com/facetation/

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