Posted by Jack Vinson on August 05, 2003 at 09:32:46:

In Reply to: Re: KM and e-learning posted by Denham on August 02, 2003 at 20:25:44:

It is always difficult adding anything to what Denham says... But here is my take.

Knowledge management is a large umbrella under which any number of business activities can be couched. Denham pretty well covers it above.

e-Learning is typically an attempt to enhance (or replace) classroom learning with electronic delivery of the training materials. Done poorly, it is a sophisticated powerpoint perhaps with voiceover. Done well, it is integrated into the business climate and is one mechanism for helping to share knowledge in the business. Hubert St. Onge has written and talked about this concept in a number of places. (Start with the St Onge Toolkit and Konverge and Know, his new company.

On-line collaboration in essense is the virtual extention of the water cooler or break room, where people talk about what is going on. Yes, there is more to it than casual conversation. Again, depending on the business need, the on-line groups are usually formed to address a specific project or topic area.

Some people (St. Onge again) argue that traditional training should be overhauled completely and left in the hands of online collaboration groups (communities) who are most intimately involved in the subject. Rather than listening to a recorded voice for an hour, one could go to a virtual break room and have a discussion about the specific topic to receive "training." Presumably, this mechanism helps transmit more than the sterile content of a training package - it is more collaborative and interactive for the learner.

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