Posted by Prac on March 16, 2003 at 12:51:25:

In Reply to: learning and development in BPR posted by xx on March 14, 2003 at 18:42:56:

Hi xx

If your project has a formal team such as this, then the functions could well be to interact with customers, gather business info., transfer knowledge to customers, and even provide codified information for inclusion in the BPR toolsets.

The role would be to support the technical team with format-ready information and specifications.

Training is ongoing, especially ti is in the role of knowledge sharing. Wherever the need exists, knowledge transfer should take place to enhance communication, understanding, and to support the application of knowledge. In this way, the project would be supported by an active knowledge base, active meaning via people who are knowledge effective over the full span of the project.

On our BPR projects, the senior/principal consultants played the roles. Less-senior consultants provided a support role. This does not imply hierachy. A KM application, of your nature, should probably be represented by a team who are knowledgeable about knowledge and its value add, regardless of seniority.

I suspect team members would play multiple roles, one being as a member of the KM value-chain feeder, and another as designated users of the value chain, in addition to specialized expertise.

Regards,

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