Posted by Logan on December 13, 2002 at 10:36:41:

After approximately 1.5 years of lobbying, I finally got the department leadership to invenst in knowledge management. This investment involves my setting up an intranet(for staff)/extranet(for customer support). This will include a knowledge base and online forums for everyone. My problem is that the leadership in the department has not been actively supporting the process. I am having trouble getting them to attend meetings and contribute their team's knowledge. Additionally, I believe that some positive reinforcement for the staff to use the system needs to be established. The leadership does not understand that there needs to be incentive for folks to use the system. Finally, they have insisted on modeling the information according the the organizational chart, not according to the information that needs to circulate. Any suggestions on overcoming these hurdles would be appreciated. I am afraid that if the intranet does not succeed the first time it will never work.

Thanks, in advance, for any help you may give.

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• Gathering momentum Denham 10:58:25 12/14/02 (0)

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