Posted by Pearl on December 10, 2002 at 15:52:35:

In Reply to: Textbook: Managing Knowledge Work by Newell, Robertson, Scorbrough, Swan posted by Peter Malling on December 10, 2002 at 10:21:41:

I'm familiar with Newell's book. I'm also at a post-graduate level. It was a recommended book for knowledge management module in my institution. On a general note, its fairly a good book. If you want to recommend a book to your students, i would advice you to observe the following:

1. Does the book make clear distinctions between the definitions of data, information and knowledge? Things like explicit and tacit knowledge?
2. The concept of knowledge management; how it emerged? What's the focus now? What are the benefits?
3. Processes of knowledge management e.g.
* Knowledge auditing or identification
* Knowledge acquisition
* Knowledge creation/development
* Knowledge Sharing and distribution
* Knowledge utilization
* Knowledge retension
4. Application of knowledge management to various environments e.g. business, health etc.
5. Technologies that facilitate knowledge management.
6. Organizations and how they implemented knowledge management strategies.
7. The use of case studies.

Newell's book uses case studies of which i think it is really important for students. This will enable them to analyse a system and how it functions or scenario modelling. In future, one will be a consultant, and be given a case study of a company to determine what's the problem and to come up with recommendations or strategies that could help the company to achieve its goals.

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Follow Ups:

• Re: Textbook: Managing Knowledge Work by Newell, Robertson, Scorbrough, Swan Saba 23:00:04 08/19/03 (0)
• Asking the impossible Lauri Gröhn 01:54:22 12/11/02 (2)
  • Advice .....? Pearl 05:19:07 12/11/02 (1)
    • Case studies should not be used as benchmarks Lauri Gröhn 06:21:33 12/11/02 (0)

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