Posted by Barry on November 10, 2002 at 18:02:57:

In Reply to: Context is the king of KM posted by Lauri Gröhn on November 06, 2002 at 13:45:05:

Context is king. Absolutely, absolutely absolutely. A good analogy is the suggestion box.

One reason that a suggestion box works is because it's called a suggestion box.

Anything that goes into a suggestion box will be known to be a suggestion. Not an order. Not a task. It's a suggestion.(plus boss has a choice in receiving it, unlike when it pops all by itself into his email account) If it pops in the man's email, God knows what context it could be viewed in (unless the author was bright and carefully defined the context in the subject line and in the first paragraph). The suggestion could pop up beside of an email discussing a 4 million dollar deal, and it could be mistaken for an order, a task, a criticism of his intelligence or in the context of whatever ails him. Context is king.

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Follow Ups:

• When the contexts don't match, see what happens - above Lauri Gröhn 03:46:30 11/11/02 (1)
  • Re: When the contexts don't match, see what happens - above Barry 16:07:54 11/14/02 (0)

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