Posted by Douglas King on September 09, 2002 at 04:11:15:

In Reply to: Re: Innovation in Knowledge Exchange posted by Michael on September 07, 2002 at 23:14:12:

Thanks Michael,

I suppose it is learning to manage the personal differences that make each of us unique.

This is the part that I think most corporates miss. I believe that any form of KM that is devoid of personalisation is viewed as a "cost" not an "Investment."

My belief is that KM must appeal to the individual. What is important to them on a daily basis, 'needs driven, know-how and knowledge-on-demand.
i.e. Being something to *someone*...which will start us on the road to being something for *everyone*

Pleasing 'all of the people, all of the time.'

Thanks Michael, I enjoyed your comments, keep in touch.

Take Care and Have Fun.

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