Posted by John Tieso on June 27, 2002 at 09:20:07:

In Reply to: posted by on June 24, 2002 at 21:58:53:

Interesting question.

It truly does depend on what you are trying to do (i.e. your problem).

If you have an organizational knowledge problem (i.e. you want to preserve organizational documents, procedures, etc., they a technology solution is in order)

Tacit knowledge problems (i.e. trying to document personal knowledge that is unwritten) is only partially solved by technology as a recording device that must be guided by a skilled facilitator. Thus, it is not a technology solution.

Explicit knowledge problems (i.e. finding ways to document and then reuse knowledge) are also facilitated by technology (such as databases and intranet sites)but the solution still revolves around skilled facilitation to draw out the information, document it and organize it in a way that it can be used.

We still have the basic problem of definition for knowledge management. perhaps someday we will come to common terms with the definition.

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Follow Ups:

• Re: "If technology solves your problem yours was not a knowledge-management problem." Ken Standfield 09:01:00 07/04/02 (2)
  • Re: "If technology solves your problem yours was not a knowledge-management problem." Abhay 19:53:31 07/15/02 (0)
  • Re: "If technology solves your problem yours was not a knowledge-management problem." John Tieso 23:03:12 07/05/02 (0)

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