Posted by Denham on June 22, 2002 at 09:11:52:

In Reply to: Re: Understanding KM tools posted by Akhil Shahani on June 19, 2002 at 06:37:39:

Hi Akhil,

You mention a key attribute that I have overlooked. The difficult decision here is what new functionality can you sacrifice to gain easy transition?. Often the very reason for making a move to something new is the current tools are inadequate, incomplete or unreliable in terms of interface, inference and processing.

Transition pain never goes away and finding ways to ease the discomfort, enhance adoption and supporting a fast transition is a huge consideration in any tool selection. Thanks for raising this important issue.

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