Posted by Denham on June 22, 2002 at 08:29:56:

In Reply to: Re: Understanding KM tools posted by Riva Gianluca on June 19, 2002 at 11:09:23:

Riva,

Thanks for your reply and questions. Just how much does the tool (technology environment) contribute to trust, relationships, social capital, friendship and other qualities needed for knowledge emergence and flow??

No simple answer here. There are certain technological affordances, social practices and governance structures that together help to speed collaboration, situate knowledge, assist with 'remembering' and facilitate information exchanges. Here are some patterns that may contribute IMO:

• Design for a seemless mixture of asynchronous and synchronous exchanges, e.g. IM and web conferencing
  
• Encourage as wide a (cognitive) diversity of participants as possible and strive for shared meaning
  
• Support learning from failure, creative abrasion and continuous experimentation
  
• Make it easy to engage in social networks (connect) recognize and reward the sharing insights from 'outside' the group
  
• Remove barriers to connectivity, have links to personal profiles, contact information, yellowpages and hooks to joining interest groups just one click away
  
• Design for self-selection, tapping into the web of intrinsic motivators, allow people to follow their passion and encourage them to share their weak links

True this is not just around tools, but a balanced approach, co-design and empathetic pathway that seeks to accommodate human aspirations within the 'best' technological framework (symbiosis?).

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