Posted by Denham on June 17, 2002 at 09:56:17:

A conceptual fromework for understanding and appreciating KM tools would be a great help when making recommendations in this messy market segment. A number of issues influence KM tool selection and matching:

• What ranked set knowledge processing functionality do you really need to best match your strategic business needs?
  
• What systems do you already have and can these be easily integrated?
  
• Which product lines do your existing (trusted?) vendors support?
  
• How will you deal with legacy data?
  
• What are your constraints (cultural, money, time, training....)

There have been a number of published tool taxonomies, each suggesting an alternative way to slice and dice the market and product offerings. Here is a pointer to the web links:

KM tool taxonomies

A recent compilation has these upper level categories:

• collaboration and project management
  
• construction of new knowledgebases
  
• content analysis, abstraction, and summarization
  
• content management and document management
  
• customer support
  
• detection and capture of external intelligence
  
• discovery, acquisition, and development of new ideas
  
• discovery, acquisition, and integration of disparate, changing knowledge resources
  
• enterprise-wide information integration
  
• intellectual property management and protection
  
• knowledge organization and classification
  
• knowledge-flow discovery and analysis
  
• qualitative analysis
  
• toolkits for developing organizational knowledge management applications
  
• visualization of knowledgebases

I wonder about tools for personal knowledge management, knowledge exchanges and for relationship building which do not seem to have been covered?

The full taxonomy can be seen here

An effective process for selecting KM tools and dealing with decisions in this area would be a great step forward. Here are some thoughts

I would sincerely value your feedback and comments

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Follow Ups:

• Re: Understanding KM tools Riva Gianluca 11:09:23 06/19/02 (1)
  • Tools & practice Denham 08:29:56 06/22/02 (0)
• Re: Understanding KM tools Akhil Shahani 06:37:39 06/19/02 (1)
  • Transitional pain Denham 09:11:52 06/22/02 (0)
• KM and e-learning tools Lilia 06:10:56 06/19/02 (2)
  • Re: KM and e-learning tools Denham 09:04:08 06/22/02 (1)
    • "Supporting learning" functionality Lilia Efimova 06:00:38 06/24/02 (0)

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