Posted by Denham on May 05, 2002 at 23:42:08:

In Reply to: KM & E-Business posted by Linda on May 04, 2002 at 23:39:48:

Hi Linda,

Interesting question. Perhaps KM helps in these areas:

• Learning of and from customers - building profiles to charatize latent needs, collaborating with customers to surface new inventions and gather product adaptations
  
• Speeding internal decision cycles and improving learning - gathering and recording lessons learned
  
• Faster responses, improved innovation and greater awareness - open discussion and sharing of market intelligence and competitor monitoring
  
• Lower cost experimentation - monitoring and evaluation of business decisions in real time using web technology
  
• Capturing and analysis of realtime and JIT logistics, shortening the supply chain and lowering inventory holdings

The key opportunities I believe are greater learning, wider innovation, improved competitive and market intelligence, new advances in agent technologies in B2B and B2C logistics and relationship management.

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