Posted by Phil Rittenhouse on May 02, 2002 at 12:36:57:

In Reply to: Hints & tips on KM benchmarking posted by SW. Biesterbos on May 02, 2002 at 04:32:15:

1. Map your own process first. Make sure you understand how it works in your company.
2. Ask only what you are willing to answer.
3. If you are doing a site visit or phone call, send questionnaire first so that partner can prepare.
4. Site visit: if possible, start in aftenoon, debrief your team over dinner, then finish the next morning. New questions will emerge overnight and after your own team discussion.

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• Re: Hints & tips on KM benchmarking SW. Biesterbos 02:53:46 05/03/02 (0)

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