Posted by Jefferey Bridges on May 01, 2002 at 11:29:35:

In Reply to: KM cynic posted by Alison on May 01, 2002 at 02:37:24:

Being cynical, or rather skeptical, of taken-for-granted assumptions, beliefs, rules, procedures and practices is the first dictum of knowledge management, at least KM practices that are listed in the articles that you will find at kmbook.com/. Based on a more comprehensive review of research and literature of the KM you will find:

a) There is no common agreement on the belief that KM is the next best thing. However, there are some KM paradigms that suggest how the current mess of information systems, complex organizations, and an uncertain and unpredictable world can be cleared by a new way of looking at things, few others that suggest how to adopt quick fix approaches by playing the game of semantics, some that use the KM primarily as a selling tool and others that extend the above paradigms across various disciplines of research and practice and some more. (More on this is available in past discussions and .

b) There is plenty of research on the management, control, and performance systems on managing learning, behavior, training, motivation, and productivity of employees which is relevant to your second point: "if there is any research about whether the people who are knowledge managed enjoy the experience." Again, review some of the articles listed in above references, follow up on the case studies and citations that are referenced therein, and research the past discussions on these themes.

c) On your third point, cynicism or skepticism is a function of belief and it is your belief, or lack thereof, in any of the various readings, articles, and discussions that matters more than the subject matter that you are trying to study and act upon. Would you absolutely accept or reject others ideas without critically analyzing them through your eyes, perspectives, and experiences? Certainly not, otherwise you would be violating the first dictum of knowledge management mentioned above.

Best,

Jefferey Bridges

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