Posted by Mezei on April 09, 2002 at 14:21:18:

In Reply to: one more - so. maybe has an answer right now? posted by Florian Resatsch on April 09, 2002 at 08:03:20:

Hi Florian,
A basic rule of thumb for creating a scorecard could be as follows:

- measuring the success quotient of tacit changes made to managing knowledge leads to tacit success stories, whereas explicit changes to managing knowledge leads to explicit success stories.

That's the first step. Then we get into 'at what point do we apply the measurements' aspect. Which gets more complicated, but that above is a good starting point.

Don

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