Posted by Rubijanto on April 06, 2002 at 10:14:12:

In Reply to: Performance Improvement - Dissertation posted by Tashkah on April 05, 2002 at 09:22:40:

Performance Improvement is a continuous process of impartial strategic policy, and should be achieved through some phases. In each phase, the steps are align or synchronized to support the achievement of business result. Watch your steps in structuring the questionnaire to sent to employees, avoid the pit falls of segmentation approach that might arise from ‘the motivational and reward techniques’.
First phase, achieve a common vision of the desired nature of the business. It requires the creation of a strategy that positions the organization in its future business context, sets the direction for reengineering the business, identifies the opportunity and role of IT in fulfilling this vision, and identifies the need to restructure it.
The second one is for making the transition is to structure the solution. This is the role for the architects, who have a broad base of knowledge and experience and who can translate the vision into workable set of blue prints to enable construction to begin. This architects must be skilled at relating to the many and diverse interests involved in the change they are planning.
The next milling stone is to develop and deploy the planned changes throughout the affected areas of the organization. The architects identify migration stages that define different delivery capabilities based on the organization ability to absorb change and to finance and provide resources for the various delivery projects. These stages involves work-systems redesign, user training, development of new applications and establishment of the required operational support capabilities.
To establish a comprehensive view of the questionnaire, try to involving the on going measurement and operation of the reengineered business processes, and supporting IT infrastructure, with a focus on their continuing evolution and improvement. It enables to establishing a continuous learning organization in which the support functions perform a coaching role to the empowered users. The result is partnership, where knowledge and service workers collaborate to achieve the common goals.

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