Posted by Riva Gianluca on March 04, 2002 at 09:20:52:

In Reply to: Communication management is part of KM posted by Pete on March 04, 2002 at 00:51:12:

Hi Pete,
you're perfectly right. Every communication act have strong human components which can be neglected. I don't know if you know the famous communication theory by Shannon, anyway it's obvious that both the sender and the receiver of a communication act are human beings. Storing information in a database is not communication unless somebody reads it. Communication requires also the receiver has the possibility to answer and voice his feedback. The typical vision implemented by the top which leave little (if any) space for employees' feedback is not communication but dictation.
Anyway a communicative act is a process of codification using language. When you use an IT means, you have two codifications: language and the second required by the constraints of the IT channel (for istance the format of e-mail). Codification conveys the danger of distortion. Communication is the ability to use a code shared by the receiver, otherwise you will have miscomunication. if the decodification of the receiver save the original intended meaning the communicative act has been successful. However, codification and decodification are human acts, not technological acts. That's why any KM technologies owes its success to interaction between human beings and purposes and technology, rather than pure intrinsic technological qualities...
Hope it helps
Kind Regards

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• Re: Communication management is part of KM Pete 00:39:53 03/05/02 (0)

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