Posted by Denham on February 27, 2002 at 12:55:52:

In Reply to: knowledge elicitation posted by Ruth on February 27, 2002 at 12:23:15:

Ruth,

There is indeed a large literature (entire books) on elicitation mainly within the field of knowledge engineering where another common term is knowledge acquistion. A number of disciplines have been involved in this general area, e.g. cognitive science, psychology, computer science (expert systems) laywers and criminal justice......

There are techniques, tricks & tools, that range from so called 'knowledge harvesters' to PCT (personal construct theory). Some of the key references are right here on Brint. Here are some personal notes & links

As far as I'm aware, most firms have moved away from the knowledge engineering / expert systems approach to less formal systems based on communities of practice or paired programming and see knowledge elicitation as best conducted in terms of community inquiry and learning.

Areas as such as systems diagnostics, complex configuration and where firms attemmpt to capture very specialized knowledge (how to build nuclear submarines and maintain existing power plants!) are still doing strong elicitation.

Hope this helps

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