Posted by S. Haggard on February 09, 1998 at 17:52:42:

In Reply to: Knowledge Management posted by Cathy Martin on February 09, 1998 at 14:11:55:

I will respond to the inquiry about 'best practices' of knowledge management. Contact the American Productivity & Quality Center (APQC) at 800.776.9676 or www.apqc.org to obtain two reports: Knowledge Management, Consortium Benchmarking Study Final Report (1996); and Using Information Technology to Support Knowledge Management, Consortium Benchmarking Study (1997).

An excellent report authored by Debra Amidon and David Skyrme is Creating the Knowledge-Based Business published by Business Intelligence Ltd. in the Uk (www.business-intelligence.co.uk

I am aware of other sources depending upon what the focus on knowledge management is.

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Follow Ups:

• Re: Knowledge Management Cathy Martin 09:29:37 2/10/98 (1)
  • Re: Knowledge Management Martyn R Jones 06:05:51 2/16/98 (0)

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