Posted by Ross Hall on February 09, 1998 at 13:34:48:

A discussion with a friend of mine led to an interesting topic of conversation. The question is this...

What is the difference between an Information Worker and a Knowledge Worker.

I maintain that an Information worker is someone whose work involves the processing of information and thus can be largely defined by rules. Examples would include call centre staff, technical support staff and so on.

Knowledge Workers tend to base their work more on intuition and judgement and thus work to less rigid and harder to define as a "job." Examples here would include marketing execs, stock traders and true consultants.

Any other thoughts?

Ross ;-))

• The Future is Knowledge.

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Follow Ups:

• From Knowledge 'Workers' to Knowledge 'Intrapreneurs' Yogesh Malhotra 13:20:07 2/21/98 (0)
• Re: Information & Knowledge Workers Martyn R Jones 02:07:12 2/16/98 (1)
  • Re: Information & Knowledge Workers Ross Hall 10:21:39 2/22/98 (0)
• Re: Information & Knowledge Workers Robbert Northolt 02:41:10 2/10/98 (0)
• Re: Information & Knowledge Workers Mezei 19:53:43 2/09/98 (10)
  • Re: Information & Knowledge Workers Ross Hall 14:47:11 2/10/98 (0)
  • Re: Information & Knowledge Workers Ramesh 23:35:52 2/09/98 (8)
    • Re: Information & Knowledge Workers John Tieso 10:19:43 7/23/98 (0)
    • Re: Information & Knowledge Workers Robbert Northolt 02:35:45 2/10/98 (6)
      • Re: Information & Knowledge Workers Tom Sudman 10:57:26 2/10/98 (4)
        • Re: Information & Knowledge Workers Robbert Northolt 02:11:17 2/11/98 (3)
          • Re: Information & Knowledge Workers Tom Sudman 11:28:17 2/12/98 (2)
            • Re: Information & Knowledge Workers Mezei 20:52:21 3/02/98 (1)
              • Re: Information & Knowledge Workers Marc Baker 15:04:57 3/15/98 (0)
      • Re: Information & Knowledge Workers Ramesh 08:49:57 2/10/98 (0)

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