Posted by Akhil Shahani on January 31, 2002 at 00:19:46:

In Reply to: Re: knowledge-transfer and IT posted by Ross Hall on January 30, 2002 at 04:10:31:

Hi Ross,

I agree that it takes quite a bit of time for new london cabbies to absorb 'the knowledge'.

however, Nas' question really was as to how to use IT to improve NY cabbies.

My point was that you do not really need to use IT to acheive this. 'the knowledge' for our Londoners was very effective long before the widespread advent of IT systems.

Also, 'the knowledge' may be useful in giving the cabbies info about how to get around. but the 'cabbie culture' is greatly facilitated by story telling & examples of how to act in various situations.

Many successful organizations rely on story telling to underline their 'way' (think GE & McKinsey)

take care,

Akhil

• Ajax Communications

---

Follow Ups:

• Re: knowledge-transfer and IT Ross Hall 03:13:52 01/31/02 (3)
  • Re: knowledge-transfer and IT Nas 09:00:59 01/31/02 (2)
    • Re: knowledge-transfer and IT Ross Hall 10:13:01 01/31/02 (1)
      • Re: knowledge-transfer and IT Nas 10:26:36 02/01/02 (0)

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: