Posted by Akhil Shahani on January 30, 2002 at 02:10:40:

In Reply to: Response to all the comments posted by Ross Hall on January 29, 2002 at 13:17:19:

Hi Ross, Riva;

Sorry for the flippant tone of my previous post!

"Many a word is uttered in haste......"

Anyway, just to clear up some confusion, I am an Indian myself, & most of my observations were focussed on the services sector in Indian metros.

although the infrastructure & language problems you mention do exist in large parts of the country, the average service company in Mumbai/Delhi shares more commonalities with their counterparts in London/New York than others in smaller towns in India.

99% of employees on these companies have been educated in English & mainly communicate in that language. I personally am better at speaking English (accent notwithstanding) than Hindi. Telecom and power are not a problem (in a couple of cities in India where power cuts are frequent, most corporates have invested in captive power setups)

So although its true you cannot blindly dump the US model of KM (is there a specific one?), many of the ideas aquired from there are applicable here with some slight adjustment. I speak from the experience of actually implementing a some of them in India.

however, Riva you are right about the danger of succumbing to stereotypes. I dont think there is any country in the world where you can truly make blanket assumptions about the characteristics of the citizens.

take care,

Akhil

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