Posted by Denham on January 27, 2002 at 22:23:42:

In Reply to: CBR - Implementation posted by Ponnu on January 27, 2002 at 05:33:28:

Greetings Ponnu,

CBR is alive and well. The most successful implemenatations have been in helpdesks and in configuration domains.

Pure CBR applications are rather rare as most firms now offer hybrid functionality with either neural nets or rules. Here is a guide to what is available:

CBR tools

If you are looking for a technology for support, I would look at the hybrids as they offer help in areas where CBR is weak e.g. when used by novices.

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