Posted by Riva Gianluca on January 23, 2002 at 09:32:00:

In Reply to: Knowledge Mgt. posted by crowley on January 22, 2002 at 15:56:17:

Hi Crowley,
I don't know if I can help you in all the difficult question you've raised, but I'll try to deliver some help.
1)Difference between information and knowledge. I totally agree with Sveiby's idea that information is everything not interacting with a person. All the words I'm writing to you right now are not knowledge unless you read them. These words know nothing, you'll know my ideas when you read through them. Therefore, the objects are information, knowledge is a process of interaction between a person and a context...Knowledge is human cognition, information and other artifacts may be a source to make this process more useful...The objects themselves are useless without a human being. Information has not an intrinsic meaning, they're subject to different interpretations. For istance if I say "Du mår bra", this piece of information means nothing for you and will be no knowledge for you. Only a Swedish-speaking will be able to interpretate it as "I'm fine", and it'll become his/her personal knowledge.
2)The concept of knowledge is multidimensional, the dichotomy between tacit and explicit knolwedge is too simple and narrow: knowledge has a theoretical component, which you can store in databases in form of information, needing human cognition and interpretation, a practical-sense depending component, which can't be stored in a database, because it needs experience and learning to be acquired, and a social components, since you have to interact with specific people in a work environment, knowing their passions, strenghts and weaknesses. This last component can't be codified either, as each person is unique!!!
Hope helps, Kindest Regards

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