Posted by Riva Gianluca on December 18, 2001 at 11:23:37:

In Reply to: urgent help required --questionaire to judge the usefulness of use of knowledge management in small organisations posted by Sameer Mitter on December 18, 2001 at 09:57:28:

Hi Sameer,
here are some questions which can help the general understanding of the KM issue, not only your small organization.

Section 1)We need a sound concept of knowledge and learning, you might survey the different dimensions of knowledge

1)Theoretical knowledge
a)Where do you gain knowledge about strategies, processes, competitors? Databases, work fellows, external sources such as magazines?
b)How do you usually find it? Effective, useful or the opposite?

2)Practical knowledge:
a)How do workers learn their duties? Mentoring? Training? Learning by doing? Databases?
b)How effective do you consider databases in transferring sense/bodily knowledge?

3)Interactive knowledge
a)How important do you consider to get to know your work fellows to do a god job?
b)If it's important, what's the best way to get to know them? Databases, face-to-face interaction, Groupware, a combine of face-to-face and groupware?

Section 2 Technology and People
Km is about relationship between technology and people, you should evaluate the task-technology match and the social assesment of the value of technology. There's a good questionaire about that on the article "A socio-technical framework for quality assesment of computer information systems" Industrial Management and Data Systems Vol.101 n.5 pp.237-251.

Section 3 Community of practices
a)how often people ask a work fellow for help?
b)How often is the responce no or yes?
c)Are career systems and evaluation schemes fostering cooperation? For istance, is there a peer evaluation about trustworthiness of work fellows? Is that important to gain a promotion or a bonus?
d)Is there some kind of skill-based evaluation or 360 degree feedback?
Hope helps, I can explain further some points if you like...
Regards,
Gianluca

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Follow Ups:

• questions for Gianluca----reply asap Sameer Mitter 14:10:40 12/19/01 (2)
  • responses for Gianluca----reply asap!!!! Sameer Mitter 08:05:25 12/21/01 (0)
  • Assessment of your research Riva Gianluca 11:29:12 12/20/01 (0)

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