Posted by Riva Gianluca on December 18, 2001 at 10:36:35:

In Reply to: Implementing KM into a mid-sized corp...HOW???? posted by mike on December 17, 2001 at 22:29:04:

Hi Mike,
I'd suggest a little preparation and reflection before beginning a new (and maybe expensive) project. Without them, you would take the risk to just fall into the latest fad. What are the problems of your organization? Remember there is no absolute truth, and you should always use a critical approach...Two questions are important. What's the concept of knowledge you and your work fellows hold? If you think knowledge is an object easily stored and transfered you can implement a traditional intranet. This is hardly satisfatying because knowledge usually is shared between people. Well, If I were you I would proceed this way:
1)A survey about the concept of knowledge
2)A survey about the sources of learning in your organization
3)An assesment of the kind of knowledge more important for your organization. Knowledge has theoretical, practical and contextual dimensions. For istance, you can imagine it's important for your organization to have somebody cooperate to make product development easier and quicker. So the next stage it's to think about difficulties in cooperation. Are the career paths or the evaluation schemes too individualistic? To prepare multiple paths of career and evaluation is a knowledge management project, so often neglected. The very concept of knowledge management is to make people cooperate, and for that you need human resouce practices wich inspire trust. In my opinion knowledge is about interaction between people and a work context, so you do need a mixture of technology and human resouce management helping each other. You should also understand how your people consider technology: cold, hot, effective,
Regards,
Gianluca

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Follow Ups:

• Re: Implementation needs preparation ponnu 22:51:56 12/19/01 (2)
  • Surfacing assumptions Denham 23:21:41 12/19/01 (1)
    • Re: Surfacing assumptions ponnu 00:38:58 12/21/01 (0)

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