Posted by Riva Gianluca on December 04, 2001 at 13:02:58:

In Reply to: Questionary about Kn flow and KM software posted by Dc on November 12, 2001 at 04:12:40:

Hi, I think you should look into two important aspects:
1) The interaction between the task and the technology. Knowledge management is not a matter of dichotomy between people and technology, it's an issue to find the fitting technology for a specific task. So you should ask:
a) What do you do when there's something urgent to do?
b) Which means do you look into when there's something ambiguous, not really clear to do?
c) Where do you ask for when you need inforamtion for a vital problem? (Maybe I can ask an ice-cream via Internet, but to choose a market to put you money in it's a little more complicated

2)The social attitudes towards the specific technology. technology is a socio-technical framework. You should survey all the means you have (e-mail, eye-to-eye interaction, voice-mail, videoconferences, and so on) asking which one your employees consider simplest to use, to access, and so one
Hope helps
bye for now

---

Follow Ups:

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: