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Posted by Hector Villarreal on October 25, 2001 at 03:15:17:
In Reply to: measure the value of knowledge posted by KM grunt on October 23, 2001 at 14:51:34:
hello there
I would recommend a couple of papers of Dr. Nick Bontis
http://www.business.mcmaster.ca/mktg/nbontis/ic/publications/BontisEMJ.pdf
http://www.business.mcmaster.ca/mktg/nbontis/ic/publications/BontisIJTM1999.pdf
http://www.business.mcmaster.ca/mktg/nbontis/ic/publications/BontisIJMR.pdf
Hope it can help out.
Hector
Mexico
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