Posted by Chris on September 20, 2001 at 10:34:15:

In Reply to: KM with the 'principal-agent' issue posted by Akhil Shahani on September 20, 2001 at 04:48:50:

Hi Akhil

when I started looking at KM for my organisation, I thought that the biggest problem was going to be identifying what and where the knowledge areas were and strategies for sharing. How wrong I was; that part has been quite easy (creating programs of peer assist sessions and after action reviews,designing intranet client pages,creating the infrastucture for intranet yellow pages and so on). The biggest barrier has been to persuade people to contribute, and the easiest way that I found to do that is to demonstrate benefit and by reward. For example people come to me now and ask me organise peer assist sessions because there's a clear benefit to them. But where there's no immediate benefit persuasion to contribute is achieved by non-financial means - I know the organisation and pricipals well and am able to do this - it must be much more difficult for a consultant. Find champions of your strategy within the client organisation and get them to do it for you, I guess.

respectfully

Chris

• Wolff Olins web site

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