Posted by Daan de Koning on September 20, 2001 at 02:18:19:

In Reply to: 'KM in heads of employees'..etc. posted by Ruben Koman on September 19, 2001 at 12:02:46:

Ruben,

the knowledge that is (stored) in the heads of humans, is best stored there.

when you focus on storage of knowledge, especially in specialists organizations such as consultancy and project management, the BIG problem will be how to make implicit knowledge (in the heads) explicit (on paper or in a system).

A different approach would be:

How to access the knowledge that is stored in heads of humans, assuming the current storage facilities (humans heads) is not the problem?

When is this knowledge required, by whom, for what purpose? How is the lack of the required knowledge resolved in the current practice?

Answers to these questions will lead you to a solution that enables the knowledge workers to improve both their knowledge and their work.

Regards
Daan

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• KM Inside! Martyn R Jones 07:42:48 09/20/01 (0)

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