Posted by ponnu on September 02, 2001 at 12:03:33:

In Reply to: Selling KM: Attitudes, Cultures and Barriers posted by Martyn R Jones on September 01, 2001 at 19:06:37:

Hi martyn,

Thanks for the reply.

I work for a technical support organisation and i am trying to convince the support engineers about the advantages of capturing cases that they solve on high end technical products (Netscape server etc.,)

The people i am trying to convince are Engineers who are taking live calls from customers.

The biggest barrier that i get from the engineers are NOTIME NOTIME AND NOTIME. Even if time is there they are worried about the information (redundancy) that i have give above.

Culture is good, not so bad. But the attitude of individuals... :-(((((((((

Regards,
ponnu

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