Posted by Daan de Koning on August 10, 2001 at 04:14:38:

In Reply to: relationship between satisfaction and productivity posted by Coco on August 08, 2001 at 06:29:54:

Hi Coco,

As the research of Maister shows (see the contribution of Chris) there is a statistical relationship (positive corelation) between employee satisfaction and profit.

What the statistics do not answer is:

Do satisfied employees (via increased productivity) contribute to higher profitability of the organisation?

OR....

Are employees of profitable/succesfull organisations happier and more satisfied, since they have higher bonuses/saleries and it just feels good to be part of the winning team?

IMHO this is NOT a chicken/egg problem.

Regards
Daan

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