Posted by Akhil Shahani on June 22, 2001 at 02:08:06:

In Reply to: Re: Absolutely! Thanks .. but it was a question posted by Martyn R Jones on June 20, 2001 at 18:56:39:

Hi Martyn,
If you can't show a tangible return for using KM in your hypothetical example, i dont think that you should STOP using knowledge completely.

however, you should definitely consider how much money & time you want to spend on implementing a formal KM system.

maybe something as simple & cheap as having weekly meetings with your customer service reps would suffice.

take care,

Akhil

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Follow Ups:

• Re: Absolutely! Thanks .. but it was a question Jerome Peloquin 19:44:16 06/25/01 (4)
  • Thanks! but It really was a question Martyn R Jones 11:26:14 06/26/01 (3)
    • IT Project management/methodology Jim 10:02:31 07/16/01 (1)
      • Re: IT Project management/methodology Martyn R Jones 05:59:24 07/18/01 (0)
    • Re: Thanks! but It really was a question Jerome Peloquin 00:28:54 06/30/01 (0)

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