Posted by Martyn R Jones on June 20, 2001 at 18:56:39:

In Reply to: Absolutely! posted by Larry on June 18, 2001 at 14:50:34:

Hello,

Imagine I'm a Telco - If I can't assign a profit figure to KM efforts to stop, for example, churning, and I can't realistically show impact on profit of this KM, should I stop making the effort to use knowledge to avoid customer churn?

Regards,

Martyn R Jones
Consulting

---

Follow Ups:

• Re: Absolutely! Thanks .. but it was a question Akhil Shahani 02:08:06 06/22/01 (5)
  • Re: Absolutely! Thanks .. but it was a question Jerome Peloquin 19:44:16 06/25/01 (4)
    • Thanks! but It really was a question Martyn R Jones 11:26:14 06/26/01 (3)
      • IT Project management/methodology Jim 10:02:31 07/16/01 (1)
        • Re: IT Project management/methodology Martyn R Jones 05:59:24 07/18/01 (0)
      • Re: Thanks! but It really was a question Jerome Peloquin 00:28:54 06/30/01 (0)
• Good question Larry 07:58:16 06/21/01 (0)

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: