Posted by Larry on June 18, 2001 at 14:42:06:

In Reply to: Re: What's a hot topic? posted by Andy on June 18, 2001 at 05:02:06:

This may be true but, I look a KM from a different viewpoint than some on this site. I really don't see the academic side. I see it from the corporate IT perspective. I see "increased resolution times", "proactive problem management", "increased customer satisfaction" etc. From this I see customer databases as a big factor in satisfaction and loyalty which translates into (gulp) profit. These knowledge bases can be "sliced and diced" into valuable information for any number of uses. The sales staff wants to see this, IT wants to see that, marketing wants to see something different still. The IT staff doesn't want to see the number of thing-a-ma-jigs sold last month as the Sales staff doesn't want to see the number reboots. Hence Knowledge Management.

---

Follow Ups:

• Profiles Reilly Atkinson 03:47:51 06/20/01 (0)

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: