Posted by Denham on June 15, 2001 at 09:31:07:

In Reply to: Trying to do Master degree dissertation in the area of KM posted by Veerapong on June 15, 2001 at 08:25:08:

Greetings Veerapong,

An interesting (and difficult!) question for me is:

Can automatic profilers such as Lotus discovery server, Semio, Autonomy, Tacit, RagingKnowledge, AskMe or Orbital technologies really capture tacit knowledge?

If tacit knowledge is "what you know but cannot tell" in what way does extracting and cross-indexing concepts / patterns (from multiple content sources) help to make 'tacit' knowledge explicit?

These applications are at the cutting edge of KM, they represent a new way of working with digital content / messages and it is vital to understand how they operate in a social and knowledge context, rather than in the strict technical / algorithmic sense.

There are complex issues in the implementation and application of this type of KM software, e.g. who has ownership / control over the content of 'corporate communications', i.e. your business e-mail and community posts?, the leverage from having an enterprize taxonomy vs. an ontolgy, the advantages of mapping people -people links vs people - content interactions.

Some thoughts

• Taxonomy and ontology

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