Posted by Michael Wunram on June 14, 2001 at 10:50:08:

In Reply to: How to tackle these problems? Any Suggestions? posted by Adi Babu on June 14, 2001 at 04:01:08:

Hello Adi,

** lack of interest, attention and leadership from top management
Suggestion: without the attention of top management you will probably have no chance in "officially" installing KM in your company. If you still want to stick to the idea of implementing KM you'll have to do it "guerilla"-style:
try to find people in your proximity who are open to the idea of KM. Build a community of interest and practice on KM. Document you you proceeded and try to identify improvements towards your way of working. This way you will be collecting empiracaldata about success in your own company , which you can show to your top management.

** pushing technology without a clear knowledge strategy
KM is not only about technology. Why not first looking on methods and available tools? Believe me its possible.

** not allowing sufficient time for people to understand what knowledge means in their context (no conversations to surface assumptions)
There are two ways: if you make KM "official" you will probably run into the time trap. But if you integrate KM process into your daily business processes without "officialising" it, you will save time by simply selling it as a better way to work.

** no connecting KM with strategic business objectives
That is really hard. But the connection must be established together with top management. If top mangement does not cooperate you have two possibilities: give up, or "guerilla"-style (see above)

** insufficient focus on recognition, rewards, sharing and group collaboration. Km needs to be a holistic package.
To be honest: I do not really believe that this rewarding and recognition stuff works. I have made interviews in companies and came to the conclusion, that when asking people about how they could be motivated to share knowledge many of them answered: "Well, I do not know. But giving information to my colleagues is part of my job."

** focus on document management rather than communication, learning, community and connections.
I guess that the main problem here is that people still think that knowledge is something one can document. That is why the main emphasis is on documents.

All the best and hope that it hels a little

Michael

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• KM-sharing motivation and rewarding and recognition Jens H. Bang 06:06:14 06/18/01 (0)

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