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PROCESS TO PRODUCT:
CREATING TOOLS FOR KNOWLEDGE MANAGEMENT

1. ABSTRACT

Knowledge, a resource that was once hoarded and rare, is becoming a commodity with potential to dramatically change the world. While knowledge advances as the key strategic fuel powering an information economy, researchers and entrepreneurs race to create tools to meet needs of effective knowledge management.

There is a growing urgency for new technology support structures to link organizationsí people and information worldwide in more effective and valuable ways. The development of innovative processes and supporting products directly impacts the ability of business and society to use information and knowledge for improvement (Davenport and Prusak, 1998, Ruggles, 1997).

A report by Dataquest predicts ěbusinesses will spend $4.5 billion on knowledge management products and services by 1999î (Hibbard, 1997). The principal driving force for this a growing realization that effective management of knowledge can add real value to the organization (Koulopoulos, 1998).

The objective of this paper is to provide an outline of the general and specific technology issues relating to development of electronic knowledge management tools. Focused on the design of software systems, it provides a coherent overview of technical aspects and considerations.

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