Table 1. Knowledge Management: The Information Processing Paradigm
The process of collecting, organizing, classifying and disseminating information throughout an
organization, so as to make it purposeful to those who need it. (Albert, 1998)
Policies, procedures and technologies employed for operating a continuously updated linked pair of
networked databases. (Anthes, 1991)
Partly as a reaction to downsizing, some organizations are now trying to use technology to capture the
knowledge residing in the minds of their employees so it can be easily shared across the enterprise.
Knowledge management aims to capture the knowledge that employees really need in a central
repository and filter out the surplus. (Bair 1997)
Ensuring a complete development and implementation environment designed for use in a specific
function requiring expert systems support. (Chorafas, 1987)
Knowledge management IT concerns organizing and analyzing information in a company's computer
databases so this knowledge can be readily shared throughout a company, instead of languishing in
the department where it was created, inaccessible to other employees. (CPA Journal, 1998)
Identification of categories of knowledge needed to support the overall business strategy, assessment of
current state of the firm's knowledge and transformation of the current knowledge base into a new and
more powerful knowledge base by filling knowledge gaps. (Gopal & Gagnon, 1995)
Combining indexing, searching, and push technology to help companies organize data stored in multiple
sources and deliver only relevant information to users. (Hibbard 1997)
Knowledge management in general tries to organize and make available important know-how, wherever
and whenever it's needed. This includes processes, procedures, patents, reference works, formulas, "best
practices," forecasts and fixes. Technologically, intranets, groupware, data warehouses, networks,
bulletin boards videoconferencing are key tools for storing and distributing this intelligence. (Maglitta,
1996)
Mapping knowledge and information resources both on-line and off-line; Training, guiding and
equipping users with knowledge access tools; Monitoring outside news and information. (Maglitta,
1995)
Knowledge management incorporates intelligent searching, categorization and accessing of
data from disparate databases, E- mail and files. (Willett & Copeland, 1998)
Understanding the relationships of data; Identifying and documenting rules for managing data; and
Assuring that data are accurate and maintain integrity. (Strapko, 1990)
Facilitation of autonomous coordinability of decentralized subsystems that can state and adapt their own
objectives. (Zeleny, 1987)