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What is Knowledge Management?
The Online Book on Knowledge Management
"a book on the definition, strategy and implementation of knowledge-driven organizations that can survive and thrive in the new world of uncertainty and risk...."
Global Risk Management Network's exploration into the New World of Uncertainty and Risk started nine years before popular media and TV networks started taking it seriously...
We consistently review the ongoing debate about Knowledge Management, Learning Organizations and Organizational Learning in scholarly research and in trade publications. The scholarly conceptualizations remain split between the stovepipes of disciplines represented by various camps of organization scientists, technologists, and information scientists, suggesting a lack of holistic synthesis across the superficial boundaries dividing understanding about 'What is Knowledge?', 'What is Management?' and 'What is Knowledge Management?'. The trade publications, often driven by a technology-centric focus, often confuse the topic of Knowledge Management with Information Management and Data Management. These are related but different topics! Unless the fundamental problems related to assumptions and paradigms underlying the disciplines and practices of Information Management and Data Management are not systematically addressed, these would continue to hobble substantive research and practice contributions critical for sustained growth and competence of individual, organizational, institutional and governmental systems for managing knowledge. Our understanding of Knowledge Management, Organizational Learning and Learning Organizations - based upon research, practice and thought leadership over the past 8 years - seems to address the above critical issues necessary for ensuring that Knowledge Management does not become another buzzword degraded to the heap of fads of a bygone era. We welcome you to share in developing more robust knowledge as well as pragmatic understanding of Knowledge Management, Organizational Learning and Learning Organizations.
The articles in the online book synthesize some of the lessons learned from our research, practice and thought leadership in advancing knowledge, practices and performance of worldwide corporations, governments, institutions and knowledge professionals. These articles have been published as refereed research papers, invited articles, and invited interviews in some of the leading industry journals, research journals and corporate vision publications. Go to the Book on Knowledge Management to review summaries and full-text of these articles or access a small selection directly from the links listed below.
Knowledge Management for the New World of Business answers the question: 'What is Knowledge Management?'
Knowledge Management for E-Business Performance
Knowledge Management & New Organization Forms: A Framework for Business Model Innovation
Knowledge Assets in the Global Economy: Assessment of National Intellectual Capital
From Information Management to Knowledge Management: Beyond the 'Hi-Tech Hidebound' Systems
Toward a Knowledge Ecology for Organizational White-Waters, Discussion
Knowledge Management in Inquiring Organizations
Intellectual Capitalism: Does KM=IT? (CIO Magazine)
What is really Knowledge Management?: Crossing the Chasm of Hype
What is the Big Idea?: The Next Generation of Self-Adaptive Systems
Knowledge Management, Knowledge Organizations & Knowledge Workers
Virtual Corporations, Human Issues & Information Technology
When 'Best Practices' Become 'Worst Practices'
For latest news and discussions on the above topics, please access:
Other Knowledge Management Articles, Books &
Bibliographies
- A Tribute to Thomas Kuhn A compilation of papers from various disciplinary perspectives that have been influenced by the thinking of Thomas S. Kuhn. Compiled as a tribute to the late stalwart philosopher of science.
- Intellectual Capital: The New Wealth of Organizations (Thomas A. Stewart) Tom Stewart has been sharing his insights about knowledge management and intellectual capital through his articles in the Fortune magazine. Tom has now created his own web presence with the launch of his new book. Here are links to selected articles written by Tom that we have found of particular interest.
Themes in Knowledge Management
- Click Here to See Themes in Knowledge
Management (1)
Knowledge Management Periodicals
- Knowledge
Inc. Articles from the premiere issue of this new publication
described as the "Executive Report on Knowledge, Technology and
Performance"
by the founding editor Britton Manasco. [Thanks Britton!!]
Also worth checking out: Editorial
Column, Articles on the
Knowledge Enterprise, Interviews with 'Leading
Lights', Calendar of KM
Events.
- KM Metazine This
webzine focuses on Knowledge Management with specfic emphasis on
Documentation and Training issues. Also supports a Cumulative Index.
Other Articles on Knowledge Management
- Learning
Organizations: A Web Bibiliography
- Exploring
IT Support for Organizational Learning in the Virtual Corporation
(Nosek)
- Organizational
Learning: What is New? (Schein)
- Organizational
Learning as Cognitive Re-definition: Coercive Persuasion
Revisited (Schein)
- Three
Cultures of Management: The Key to Organizational Learning in the
21st Century (Schein)
- Organizational
and Managerial Culture as a Facilitator or Inhibitor of
Organizational Learning (Schein)
- Learning
Histories: Using Documentation to Assess and Facilitate
Organizational Learning (Roth)
- Understanding
Organizations as Learning Systems (Nevis, DiBella & Gould)
- Learning: Source Index
- Organisational
Learning and Inter-Firm 'Partnering' in the UK Construction
Industry
- A
Learning Organisation Approach to Partnerships
- Other Articles from
the conference, 'Leading Learning Organisations into the 21st Century',
1997
- Dr.
Edward de Bono A profile of selected articles and books written by
the Father of Lateral Thinking, whose creations I found absolutely
fascinating since I discovered them over fifteen years ago.
- The official
Edward de Bono site
- Six Hats Systems
-
Design and Development of Thinking/Edward de Bono programme
- The
People Are the Company (Brown & Gray)
- Knowledge as
an Asset: Stakeholder Perspectives in a Knowledge Economy
- Team Knowledge
Management: A Computer-Mediated Approach
- Knowledge
Management: A Quick Overview from CIO
- Organizational
Learning: A Quick Overview from CIO
- Hot Products from Hot Tubs: The Knowledge Creating Company
- Coming Soon:
The CKO (Chief Knowledge Officer): Davenport
- The Chief
Learning Officer: New Title for New Times
- Basic
Management Skills (Gerard M Blair) This set of articles
which appeared in IEE Engineering Management Journal bimonthly,
and
won the journal's Premium Award, resonate the thoughts on
Organizational Learning and Knowledge Management presented on this site.
Thanks
Gerard!
- How People Learn: Brain, Mind, Experience, and School Full-Text Book
- Learning, Remembering, Believing: Enhancing Human Performance Full-Text Book
- Learning and Its Role in Strategic Planning (Georgiou)
- Managing Innovation: Cases from the Services Industries Full-Text Book
- Human Resource Management and the Politics of Knowledge: Linking the Essential Knowledge Base of the Organization to Strategic Decision Making (M. Ryan)
- The Illusory Diffusion of Innovation: an Examination of Assimilation Gaps (Fichman & Kemerer)
- The
Assimilation of Software Process Innovations: an Organizational
Learning Perspective (Fichman & Kemerer)
-
Interorganizational Learning and Information Technology in
Global Manufacturing (Scott)
- Explorations in
Learning & Instruction: The Theory Into Practice Database
Compilation of summaries and bibliographies of
Theories of Learning &
Instruction, Learning
Domains, and Learning Concepts.
- Theoretical
Sources on Behavioral Aspects of Learning & Knowledge Creation
Excellent Compilation Containing Many Articles!! (Martin Ryder)
- Hypertext,
Hypermedia, Learning & Knowledge Tons of Articles!! (Martin Ryder)
- Electronic
Performance Support Systems: Articles EPSS provides a different
slant on the notion of knowledge management. The key emphasis of this
'school of thought' is on quick performance level achievement via
electronic infrastructure for storage and dissemination of information.
Also of interest: their articles on Bibliography for EPSS
and Case Studies.
- Articles on Connectionism
- Understanding
Complexity and Knowledge Requirements at Mobil (Lumley)
- From
Tracking Elephants to the World Wide Web: Making Technology Work for
Your Institution (Koontz)
- The
Deming System on Profound Knolwedge: The New Economics
- Towards an Action Learning Organization (Limerick et al.)
- Punctuated
Equilibrium: An Organic Model for the Learning Organisation
- Organisational
Memetics?: Organisational Learning as a Selection Process
- Beyond PC
On-Line Communication and E-Mail: "Sharing of Knowledge and Wisdom"
To Heighten Creativity of Organization (Kao)
- In the Know:
How Arthur Andersen Does It
- Multiple
Intelligences: Managers & Leaders Speculation??
- Making Brain
Waves: On Neural Nets
- The Value Of
Computers, Information and Knowledge, by Paul A. Strassmann Some of
the other Strassmann themes plus his emphasis on the Knowledge Capital
in terms of the "knowledge that people carry in their heads." Current
measures of performance neglect these 'intangible assets.' Also provides
a formula for calculatiing Knowledge Capital along with tips on how to
grow it.
- Australian
Companies get Headstart on Knowledge Capital
- Corporate Knowledge Management Survey
- What Is
Knowledge Management (KM Forum)
- What
is Knowledge Management? (Sveiby)
- Knowledge
Management Related Papers
- The
Management of Knowledge in International Alliances (Inkpen)
- A
Process Model of MNC Evolution: The Case of Sony Corporation in the
United States (Chang & Rosenzweig)
- Practical
Techniques for Organizing and Measuring Knowledge Thesis: Timothy
Christian Lethbridge (University of Ottawa) (BIG!!)
- The
Momentum of Knowledge Management (Rogers)
- The
Knowledge Asset (Skyrme)
- Networking
to a Better Future (Skyrme) Articles related to New Ways of
Organising, Information Technology (IT) and its Impacts, and, Managing
Intelligence and Knowledge.
-
Bibliography & Reviews of Knowledge in Organizations (KM Forum)
- Bibliography of
Organisational Learning and Related Literatures Special Emphasis on Team Learning.
- Performance
Measures in the New [Knowledge] Economy
- The
Knowledge-Creating Company: How Japanese Companies Create the Dynamics of
Innovation (Nonaka & Takeuchi) Book Review
- A
Critique of Nonaka & Takeuchi (Mike McMaster)
- How Tomorrow's Leaders are Learning their Stuff (Fortune)
- Where the Jobs Are: On Knowledge Work (Fortune)
- KMi - The
Knowledge Media Institute
- The
Knowledge Media Generation
- The
Hocus-Pocus of Reengineering (Paul A. Strassmann): Across The Board
- The
Role of Knowledge-Based Information [in Healthcare: An Example]
- Review
of The Fifth Discipline
- A
discussion of Peter Senge's 5th Discipline: The Art and Practice of the
Learning Organization Interesting critique of Senge’s book that
points out how some ideas expressed by Senge [in this book] may be
interpreted differently... your sincerely would love to write a
critique of this critique highlighting the areas which Senge’s
body of work shares in common with the viewpoint of this
critic.
- Systems
ReThinking: An Inquiring Systems Approach to the Art and Practice
of the Learning Organization Excellent synopsis of Senge's 'Five
Disciplines' and its extensions for pragmatic applications.
- The
Fifth Discipline: The Art & Practice of The Learning Organization
A Quick Overview
- The Fifth
Discipline Fieldbook: "Lost Chapters"
- Grammatical
Model of Organizational Routines in a Technical Service Organization
(Pentland)
- Socio-Cultural Theory of Learning Several Papers
-
Constructing a Corporate Memory Infrastructure from Internet Discovery
Technologies
-
Transforming the Learning Industry (MISQ)
-
Educating Tomorrow's Business Leaders About
Information and Information Technology (MISQ)
-
Education: A Sustainable National Competitive Advantage (MISQ)
- Information, Knowledge & Knowledge Management
- Learning, Change and Organisations
- Learning, Change and Organisations
- Organizational Learning: Control & Monitoring
- Organizational Learning: Management
- Organizational Learning: Innovation
- Organizational Learning: Advanced Strategy
-
The EQ Factor: Emotional Intelligence (TIME)
-
GLIMPSES OF THE MIND (Consciousness, Memory & Emotion): TIME
- Thinking About Thought: Science and the Mind
- John Dewey's How We Think Synopsis of all chapters of this book.
- Organizational Learning (Bibliography): One Perspective
- Contemporary Philosophy of Mind: An Annotated Bibliography
- A Local Web for Information Delivery
- Electronic
Proceedings of the Second World Wide Web Conference '94: Mosaic and the
Web
- Institute for the Learning
Sciences (ILS) at Northwestern University
-
Articles related to Organizational Learning (SLOW)
- Books
related to Organizational Learning (SLOW)
- Why a Learning
Organization?
- Expert
Systems With Applications (References on Knowledge, Learning & IS)
- The
Cerebral Symphony: Seashore Reflections on the Structure of
Consciousness (Book)
- The
Emergence of Intelligence
- Cybernetics and
Human Knowing (Second order cybernetics and Semiotics)
- Knowledge
Engineering Forum: Distributed Expertise
- Knowledge
Representation for Medical Concepts
- Scenario
Planning
- Scenario
Planning: Select Bibliography
- The Art
of the Long View (Book Summary)
- Knowledge
for Tomorrow A national debate is evolving in Netherlands on the
interpretation
of the knowledge and the knowledge society in the next century.
- Ideas On
"Learning Organizations": The "What", "Why", "How", and "Who"
(Willard)
- Fundamentals of Fuzzy Logic (Bates)
Other Knowledge Management Resources on WWW
- Complex Systems & Knowledge
Creation
- Knowledge
Discoveryshop: Knowledge & Values "An Open Community of Dialogue
about the Interrelationships of Knowledge, Values, Valuing, Value and
Valuation."
- The Thinking Page
This page focuses on the ways and means for individuals and
organizations to improve their thinking. The five sections of the
page - Systems Thinking, Cybernetics,
Creativity, Palimpsest, and Reflexions - are expected to profile
new, powerful perspectives and research that can change the way we think
for the better.
- Knowledge
Management (Sveiby)
- Knowledge
Management Server (U_Texas, Austin)
- Knowledge Era Enterprises
(Charles M. Savage)
- The
Knowledge Elicitation Homepage Powerpoint presentation on questions
that include: What is knowledge? What is knowledge elicitation? Why
elicit knowledge? What is Learning Organization? How to elicit
knowledge? Also reference to Repertory Grid Technique.
- Resources
for Creativity and Innovation (Charles Cave) A well organized
resource on various aspects relevant to Creativity. Provides access to
definitions, techniques, software reviews, and other WWW resources on
these issues.
- Instructional
Technology Connections One of the Most Exhaustive Resources!!
(Martin Ryder)
-
International Network for Social Network Analysis A great resource
for social network analysis.
- Semiotics
Resources on the WWW
- Business
Transformation Book Café
- W. Edwards Deming Institute: On
Deming System of Profound Knowledge
- Knowledge
Associates International
- Personal Construction Theory &
Repertory Grid
- Personal
Construct Psychology Home Page
- Behavior OnLine: The Mental Health
and Behavioral Science Meeting Place
- Gestalt Therapy: An
Introduction
- Epistemology
and Learning Group at the MIT Media Lab
- Global Business Network
- Knowledge
Managment Forum Home Page
- Knowledge
Management Forum (Related Links)
- Learning
Organizations (University of Albany) Compilation of papers,
resources, links, and bibliography with summaries.
- Learning Organization
Archive
- Group Performance Systems (GPS)
On virtual work.
- Management and Technology: An Information Innovation Perspective (Resource on Innovation & Learning)
- The Change
Project
- Value
Profile Report (Insight)
- Learning
Organization Archive (Sponsored by Innovation Associates)
- Sloan Center for Asynchronous
Learning Environments (SCALE)
- Federation for Enterprise
Knowledge Development (FEND)
-
International Knowledge Management Network
- Integrated Reasoning
Group
- Nijenrode Organizational Learning Center
- International
Symposium on the Management of Industrial and Corporate Knowledge
Tools for Knowledge Management
Related Topics: Knowledge Management &
Organizational Learning
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