Electronic Commerce, e-Business, Electronic Markets


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Electronic Commerce & Electronic Markets

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[ INTERNET ENTERPRISE STRATEGY & DESIGN: AN ONLINE GUIDE ]
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[Other Electronic Markets & Electronic Commerce Resources on WWW]
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[Some Players in Electronic Markets & Electronic Commerce]

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Knowledge Management for E-Business Performance: Advancing Information Strategy to �Internet Time� This article from Information Strategy: The Executive's Journal outlines how understanding of the explained perspective of knowledge management can help managers create more sustainable and profitable e-business enterprises.
Center for eBusiness@MIT contains a number of research papers related to e-Business and Electronic Commerce. A selection of some of these articles is listed below:
- Ariely, Dan: Wine Online: Search Costs and Competition on Price, Quality, and Distribution, 2000
- Bakos, Yannis, Erik Brynjolfsson: Aggregation and Disaggregation of Information Goods: Implications for Bundling, Site Licensing and Micropayment Systems, 1998
- Bakos, Yannis, Erik Brynjolfsson: Bundling Information Goods:Pricing, Profits and Efficiency, 1998
- Brynjolfsson, Erik and Michael Smith: Frictionless Commerce? A Comparison of Internet and Conventional Retailers, 2000
- Brynjolfsson, Erik and Michael Smith: The Great Equalizer? Customer Choice Behavior at Internet Shopbots, 2000
- Chan, Thomas; Blake LeBaron, Andrew Lo, Tomasco Poggio: Agent-Based Models of Financial Markets: A Comparison with Experimental Markets, 2000
- Clark, David: Rethinking the Design of the Internet: end to end arguements vs. the brave new world, 2000
- Compaine, Ben: Re-Examining the Digital Divide, 2000
- Cukor, Petre and Lee McKnight: Knowledge Networks, the Internet, and Development, 2000
- Dahan, Ely and V. Srinivasan: The Predictive Power of Internet-Based Product Concept Testing, 1998
- de Figueiredos, John M.: Using Strategic Tools to Generate Profits in e-Commerce, 2000 View: Figures
- Gabel, David and Florence Kwan: Accessibility of Broadband Communication Services by Various Segments of the American Population, 2000
- Gallien, Jeremie and L.M. Wein: Design and Analysis of a Smart Market for Industrial Procurement, 2000
- Gillett, Sharon Eisner, William Lehr, John Wroclawski, and David Clark: A Taxonomy of Internet Appliances, 2000
- Grosof, Benjamin N.: A Declarative Approach to Business Rules in Contracts: Courteous Logic Programs in XML, 1999
- Grosof, Benjamin N.: A Practically Implementable and Tractable Delegation Logic, 2000
- Klein, Mark: A Knowledge-Based Methodology for Designing Robust Electronic Markets, 2001
- Lakhani, Karim, and Eric von Hippel: How Open Source Softward Works: "Free" user-to user Assistance, 2000
- Lehr, William and Lee McKnight: A Broadband Access Market Framework: Towards Consumer Service Level Agreements, 2000
- Madnick, Stuart, Michael Siegel, Mary Alice Frontini, Saraubh Khemka, Steven Chan, and Howard Pan: Surviving and Thriving in the New World of Web Aggregators, 2000
- O'Donnell, Shawn: Broadband Architectures, ISP Business Plans, and Open Access, 2000
- McGarty, Terrence: The Evolution of International Internet Telephony, 2000
- Smith, Michael, Joseph Bailey, and Erik Brynjolfsson: Understanding Digital Markets: Review and Assessment, 1999
- Urban, Glen, Fareena Sultan, and William Qualls: Design and Evaluation of a Trust Based Advisor on the Internet, 1999
- von Hippel, Eric: How Open Source software works: "Free" user-to-user assistance, 2000
INTERNET ENTERPRISE STRATEGY & DESIGN: An Online Guide for Net Entrepreneurs & Managerial End Users
Trust in Cyberspace Full Text Book
Xtreme Retailing: Stores Fight the online Slaught (Business Week Dec. 20, 1999)
Entertainment & Technology (1999 Wall Street Journal Special Report)
The Millennium: One Thousand Years of... (1999 Wall Street Journal Special Report)
The Emerging Digital Economy (U.S. Department of Commerce: 260-pg. Report) and The Emerging Digital Economy II - parts of US Government E-Commerce Policy Resources
The Economic and Social Impacts of Electronic Commerce: Preliminary Findings and Research Agenda [OECD]
U.S. Government Working Group On Electronic Commerce: First Annual Report
Business Week Special Report: "e.biz" [July 26, 1999]

The Information Gold Mine
Internet Trivia: Weddings, 8 Second Rule, ...
Data Mining: What's In It for the Consumer? Unraveling the Hype...
The Kids on the Net
Opening the Door to Profits
Can You Sell Food Like Books?
Invasion of the E-Vikings: Norway
Tokyo's Valley of the Netrepreneurs: Japan
Netrepreneurs vs. the Big Corporations
A New Race of Giants? Net Commerce: Pro Consumer or Anti-Consumer

100 Years of Innovation (Business Week Special Issue)
Business Week Special Report: "e.biz" [March 22, 1999]

What Every CEO Needs to Know About Electronic Business

Net Company (Selections from Fast Company
The Wall Street Journal Special Report: The Internet [Dec. 7, 1998]

Click and Buy: Why -- and Where -- Internet Commerce Is Succeeding
Portal Sites Reap the Rewards Of Strategies for Getting 'Sticky'
Tales From the Front: A Firsthand Look at Buying Online. It's a Whole New World.
The (New) Hidden Persuaders: What Marketers Have Learned About How Consumers Buy on the Web
Person to Person Before Companies Ever Set Out on the Web, Before There Even Was a Web, People Bought and Sold Stuff on the Net. They Still Do.
Attack of the Robots Comparison-Shopping Technology Is Here -- Whether Retailers Like It or Not
Safety First Unless Consumers Feel Secure Online, Sales Will Never Boom. But Hackers Aren't Making It Easy.
Volatile Markets Help Push Venture Investments Higher
Specialization Has Helped Doom Jack-of-All-Trades Web Designers
A Tale of Two Years' Manias Shows a Medium's Evolution
E-Commerce Finally Blooms As Europe Takes to the Net
So Far, the Asian Crisis Remains Distant for Silicon Valley Lives
What's the Secret of E-Commerce? Web Designers Offer a Few Hints
Tech-Timeline '98 Take a look back at the biggest tech stories from 1998.
Cache It... Trash It! What's in and what's out in the high-tech world at year's end.
Lessons Learned A Guide to What Does and Doesn't Sell Online
Nothing to Sniff At How Fragrance Counter Managed to Overcome the Obvious Obstacles and Become an Online Success
Cybertales of Woe Two Online Ventures That Didn't Make It
A Marketer's Dream The Internet Promises to Give Companies a Wealth of Invaluable Data About Their Customers. So, Why Hasn't It?
Seller Beware Consumers Aren't the Only Ones Who Risk Being Swindled Online
Think Big For Entrepreneurs, Size Isn't Nearly the Handicap in Cyberspace That It Is in the Real World
Leading the PC Pack Lots of Computer Companies Offer Services On the Web. Why Does Dell Stand Out?
Dancing to a New Tune Is the Web a Godsend for Music Clubs? Columbia House and BMG May Soon Find Out.
A Total Overhaul Four Years Ago, Weyerhaeuser Built an Internal Network to Boost Productivity and Cut Costs. It Has Done Much More Than That.
Buying Power According to John Hagel, the Web Is Turning Business on Its Head

Internet.com's E-Commerce Guide
The 'Click Here' Economy (Business Week, June 22, 1998) E-Commerce has arrived... according to this recent cover story from Business Week and has caught the attention of startups as well as established players... The important question that remains to be answered: �Will the customer bite (�buy it�)?� Read the Commentary and the related issues of Extranets, Supply Chains, Customer Service, Intermediaries, and Security.
Electronic Commerce (B-Week Special, Oct. 6, 1997)
The Relentless Pursuit of "Free. Perfect. Now": IT-Enabled Value Innovation at Marshall Industries This paper describes the experience of Marshall Industries, an electronics distribution company that ventured to change the rules in order to take advantage of IT-enabled ways to quickly create value for its network of present and future partners.
"What, exactly is Electronic Commerce?" Instead of providing a direct answer to this question, this web page attempts to provide various facets of the electronic commerce in terms of the various components of the [information] value chain. Online applications, coupled with EC Brokers, Communications Interfaces, and Corporate Firewalls, provide the infrastructure for linking with Trading Partners via External Networks.

E-Commerce Articles (Computerworld)
Internet Marketing: Is the Emphasis Misplaced? (Phelan)
E-Commerce: Business to Business (PC Week)
CIO Electronic Commerce Resource Center This site provides access to the magazine articles, a discussion forum and links to white papers, vendors, and related online resources.
Online E-telephony: Communication of the Future?
Webcasting: A Way Out of the Web Maze (Business Week Feb. 24 '97) Also see your host's response entitled Webcasting: A Few Tangles published in Business Week of March 17, 1997, or see the critical analysis of Webcasting in Out-of-box Thinking. Of related interest is Dr. James K. Ho's notion of 'Focasting' which contrasts with the 'push' of webcasting by accounting for both 'push' and 'pull' dynamics.
GE: The Net Pays Off (Information Week, Jan. 27, 1997) GE adopts a broader definition of E-commerce by defining its complete value chain and the linkages to suppliers and customers around the Internet... in the process it also plans to generate revenue by sharing its knowledge via its consulting practice.
E.C. Riders (CIO, June 1997) Web presents an electronic commerce solution for streamilining your supply chain to include business partners as suggested by the case studies of three companies.
The Electric Handshake (Row, Dec 15 '96-Jan 1 '97, CIO) While trying to decipher a precise definition of 'Electronic Commerce', executives underscore a distinct shift from the traditional tactical transaction-driven commerce to the newer strategic emphasis on long-term relationship building. Also accessible are related articles from this special issue on E-Commerce.
What's Holding Back E-Commerce? (Oct '96, Semich, Datamation) This editorial - with links to the articles of the E-Commerce special issue - raises the question: Despite technological advances, why 60% of large U.S. corporations are not even planning to start e-commerce over the next 2-3 years? Besides the two widely discussed issues of high cost of implementation and security loopholes, the editorial underscores a more fundamental issue that needs to be addressed: that of missing customer demand.
Mutable Markets (CIO) Marketplace-->Cyberspace-->Marketspace. Marketplace that is created, defined, nurtured, and exploited through information technology is defined as 'Marketspace'. In these information-based markets, various products and services are defined as intangible or virtual products: in terms of 'space'.
Revolution in the Showroom Cyberspace is transforming the way Americans buy cars, and threatening the ranks of the countrywide car dealers. End of the 'intimidating and traumatic' 'Darwinian car-buying process' for potential customers. Empirical Validation of one aspect of the Electronic Markets Hypothesis (Malone et al.)?
The Strategic Challenges Of Electronic Commerce (Miers & Hutton) This article reviews the various contemporary issues that are instrumental in shaping the electronic commerce and marketing for tomorrow's organizations. The authors' conception of electronic commerce encompasses Customer Information systems, Electronic Payment systems, and Organizational Process Support [Workflow] Systems. The authors argue against the extant conception of 'Workflow' and propose their three-dimensional Workware Model as a better alternative.
Evaluating the World Wide Web: A Study of 1000 Commercial Sites (James K. Ho) A review of two thousand commercial Web sites from four continents affirm the critique that they are mostly variations and adaptations of conventional marketing and broadcasting channels. Few of them demonstrate any clear-cut strategies reflecting well articulated vision and commitment of top management.
Is Corporate America Ready For E-Commerce? (Datamation, Oct '96) Although cost, security issues, lack of mature software products pose obstacles, U.S. corporate managers are going full-steam ahead with E-commerce implementations.
Kicking Tires on the Web Potential car buyers are turning to the World Wide Web for finding objective pricing data, car reviews, and negotiating with dealers located across state borders.
CyberTrends (McCann) A compilation of 'visions' expressed by technologists, journalists, executives and other professionals on Technologies that drive the Digital Revolution; the Digital Dawn ... the beginning of the Digital Age; the Way We Live in the Digital Age; the Way We Work in the Digital Age; Digital Age Media; and Marketing in the Digital Age.
On the Road of Electronic Commerce -- a Business Value Framework, Gaining Competitive Advantage and Some Research Issues (Bloch et al.) This research paper proposes a framework of ten components of the business value of electronic commerce that can improve, transform or redefine current products, processes or business models. The issues are elucidated with examples from retail, banking and travel industries. The paper also addresses issues such as the potential of electronic commerce for competitive advantage and its effect on intermediation in an industry.
The Impact of Electronic Commerce on the Travel Industry: An Analysis Methodology and Case Study.
E-Commerce Seals of Security and Trust
The Essential Role of Trusted Third Parties in Electronic Commerce (Froomkin)
IBM's Tollbooth For The I-Way Pay-per-view sale of information enveloped in 'cryptolopes' through IBM's InfoMarket. A novel method of selling information on the net?
Journal of Computer-Mediated Communication: Special Issue on Electronic Commerce Articles include: Commercial Scenarios for the Web: Opportunities and Challenges; Electronic Commerce: Effects on Electronic Markets; Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the Electronic Marketplace; The Impact Of Electronic Commerce On Buyer-Seller Relationships; Living Apart Together in Electronic Commerce: The Use of Information and Communication Technology to Create Network Organizations; The Automation of Capital Markets; and Electronic Commerce and the Banking Industry: The Requirement and Opportunities for New Payment Systems Using the Internet.
EDI and the Net: A Profitable Partnering (Datamation, April 1997) EDI: In or out... or somewhere in between. Decide for yourself after perusing these case studies of EDI implementation by NASA's research agency, InsWeb's on-line catalog and sales site, and Monitor Medical, a distributor of medical supplies. While some believe that EDI is here to stay, others project that it will be replaced by other WWW-based alternatives.
The Electronic Antidote to Slow Business; With Bucks, EDI Can Add Zip to Routine Commerce (Schwartz) An overview of electronic data interchange (EDI) supported by industry examples. Also covers limitations encountered in the implementation of EDI and its advantages afforded by the internet.
The Role and Measurement of the Internet (Johnson) Describes PC-Meter, a service that is claimed to provide "the first real behavioral view of what consumers are doing on the Internet."
Internet the Essential Guide: Marketing Hot List Maintained by the UK-based Internet Magazine, this page provides links relevant to the following topics: Size of the Internet; Internet Use and Users; Internet Market News and Information Sources; Online Ad Rates and Sponsorable Sites; Advertising on the Internet etc.
Computer-Mediated Environments: Papers University of Vanderbilt's Project 2000 papers related to Marketing in Computer-Mediated Environments.
Universal Access to E-Mail: Feasibility and Societal Implications This RAND study provides an overview of the demographic, technical, economic, social, and international perspectives relevant to universal access to electronic mail. It also provides broad policy recommendations about the desirability and feasibility of universal e-mail access.
Competitive Intelligence Programs: An Overview (Malhotra) What is Competitive Intelligence? How Does it Differ from Industrial Espionage? How to Determine Intelligence Information Needs? What is the role of Competitive Intelligence Unit and Competitive Intelligence Audit? What are the Methods, Tools and Techniques of Competitive Intelligence? How Can Competitors Foil Your Intelligence Efforts?... and More...
An Analogy to a Competitive Intelligence Program (Malhotra) This paper uses Competitive Intelligence Program as an analogy for explaining the critical aspects of measurement in organizational research. A conceptual model of Competitive Intelligence Program is developed based on extant practitioner literature. Key aspects of this model are then used for defining the 'critical ingredients' of measurement in organizational research: constructs, validity, and reliability, as well as their interrelationships.
Click & Dagger: Competitive Intelligence (Stuart, Jul/Aug 1996) Thanks to the world wide web, CI nowadays, is more likely to be a 'mouse and keyboard' game than the conventional 'cloak and dagger' game. Astonishing amount of information [as well as misinformation] about customers, potential customers, and competitors is now within easy access. Such information is accessible on the company's [and others'] web-based publications; in the newsgroups and discussion forums; electronic mailing lists and addresses; public disclosure sites; etc. However, CI researchers need to observe the fine line between 'safe and sleazy'.
Using the Internet for Competitive Intelligence (Graef) Based on an assumptive framework of Competitive Intelligence (CI) being both a product and a process, Graef discusses how internet can serve as a cost-effective means for information sharing and dissemination, as well as a major force in reshaping the business environment.
Who's Guarding the Till at the CyberMall? This Datamation cover story discusses the 'five bugaboos' of electronic commerce - namely, authentication, certification, confirmation, nonrepudiation, and encryption. Sidelines also reflect upon the following issues: Will Banks Miss the Internet Boat?;'This Mall Isn't That Busy'; EDI or Internet?
The World Wide Web: Internet Boomtown? This Datamation cover story discusses the emergence of the world wide web from an experimental technology into a medium of electronic commerce. Provides a comparative look at the pros and cons of this new technology and attempts to speculate about its long-term future. Early tests suggest that "the savings from using the Web to replace traditional direct-marketing and service costs can be substantial-and many small and mid-sized companies can rely on Web service providers to take care of the dirty work. ."
Cyberspace This 'classic' Feb. '95 Business Week cover story considers software as the key enabler for doing business in cyberspace. In their words: "the uncharted expanse known as the Internet--is still not a safe, hospitable, and compelling environment for businesses and consumers." Software developments are necessary to make the interface more user-friendly; more compatible across diverse platforms; more navigable and searchable; and more secure to conduct electronic transactions.
Planet Internet The April '95 Business Week cover story takes a 'futuristic' look at the internet and how it will effect the conduct of business and commerce. A look at an earlier era, its players, their bets, and their prognostications.
Smart Cards: The Ultimate Plastic (Business Week, May 19, 1997) Are all the pieces finally in place... for this cashless currency to take off?
The Future of Money This June '95, Business Week cover story cast an early look at the emergence of electronic money and electronic payment systems. They provide a quick synopsis of the key players active in the E-money arena and how their initiatives could have revolutionary impact on consumers' financial lives as well as the global financial systems and governments.
Here Comes E-Money! Here Comes Everybody This article considers Ubiquity, Standards and Encryption as the essential foundations on which the acceptance of eletronic currency will be created. It also speculates upon the future applications of advanced information technologies for searching and executing transactions as well as the ramifications of e-money for the world government's financial control.
Electronic Data Interchange Implementation Strategies: Case Study (Vlosky et al. 1994)
Automatic Data Collection And Electronic Data Interchange Model Concept: A Marketing Channel Management Tool (Ricks 1995)
Roger Clarke's Electronic Commerce Pages For papers, mailing lists and resources on electronic commerce and electronic payments.

The Psychology of the New Media
Art & Commerce on the Net: A Personal Quest for New Publishing Paradigms (Lang)
The Emergence of Electronic Commerce on the Internet (Scacchi)
Selling Enters the Information Age
Interactive Age: Web Commerce
Making Money On The Web (Interactive Age: Special Report)
The Executive Guide to Marketing on the New Internet
Papers on Economic Issues Related to Internet (MacKie-Mason)
Smart Cards: Readings and Resources
Tamper Resistance [of Smart Cards]: A Cautionary Note
Defining the Internet Opportunity: Market Research Study on Internet Users
Who's Marketing Online?: The Magazine of Internet Marketing
Netsurfer Digest Periodical with emphasis on Computers and Network Security.

Checking Out Cars in Cyberspace

Autobytel.com Find and search cars based on model and zip code. Info to buy-or-lease, SUV or Sedan as well as leasing or financing a new or pre-owned care.
AutoSite Price and Comparison of New and Used Vehicles. Also includes Buying & Selling Advice, Manufacturers 800 Numbers, Consumer & Safety Information, Auto Repair Encyclopedia, Illustrated Repair Guide and information on Maintenance issues.
AutoConnect Search used car listings by Make, Body and Zip Code. Also includes Buying and Selling Tips, Car Reviews, Car Specs and Ratings, Safety Basics, and Search Amazon.com Selection of Car related Books, etc.
AutoVantage New Car Price Request by Model and Purchase / Lease option. Also includes reviews of new cars, classifieds of used cars, and member benefits such as trip routing, roadside assistance and car care special offers.
Autoweb.com Buying and selling information for new and used cars by model and zip code. Also includes consumer reviews and forums.
CarPoint Find New or Used Car by Make and Model. Also contains news, features, surround videos and reliability ratings.
Kelley Blue Book Used and New Car Prices and one of the best Used Car Price Calculator. Also contains car reviews and provisions for buying and selling cars.
Carfax Paid service for getting reports about history of used cars with a free 'lemon check' for finding cars with reported problematic histories.
Car and Driver Reviews of cars, road test, buyer's guide, car shows, concept cars, comparison tests, etc.