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Workflow Papers

• Workflow Tackles the Productivity Paradox (Datamation, Aug. 15, 1995) What exactly is workflow? And, what is it not? This article outlines some of the key issues and the emerging directions.
• Rethinking Workflow
• Bringing Workflow Systems to the Web (Groiss & Eder)
• Workflow Management Related Papers & Presentations from IBM's Exotica

BPR Periodicals

• Business Change and Reengineering: The Journal of Corporate Transformation
• Business Process Management Journal
• Enterprise Reengineering
• Journals on Business Process Redesign (BPR-L)

BPR Bibliographies

• Annotated List of Related Publications: Reengineering 1580 The Introductory BPR Course at Harvard Business School lists some recent books, articles and cases relevant to a core BPR curriculum. This BPR site served as a key online reference source for the course facilitated by Dr. Nolan.
• Integrated Bibliography A Comprehensive bibliography of issues related to Quality, TQM, Enterprise Modelling, AI & Systems Engineering.
• Bibliography: Management Hot Picks
• Bibliography: BPR, Emergent Organizations & Knowledge Management
• Reengineering Abstracts (NASA)
• Glossary of Workflow Terms: A Workflow Management Coalition Specification (70K) "This document identifies the terminology used to describe the concepts and general structure of a workflow management system, its major functional components and their interfaces. It also provides a list of synonyms variously used within the industry as alternative terms to the preferred WfMC terminology It may be read in conjunction with the Workflow Reference Model, which describes the architecture used by the WfMC within its standardisation programme."
• Glossary of Workflow Terms (Anaxagoras)
• Teaching Workflow Management (Anaxagoras)

BPR Projects in Organizations

• AT&T Reengineers Customer Care Division Without Layoffs
• Treasury Board of Canada & Treasury Board Secretariat 'Reengineers'
• U.S. Patent and Trademark Office's Reengineering Effort
• U.S. Postal Service Reengineering Initiative
• Vice President Announces New Breed of Government "Performance" Organization
• Re-engineering a Total Quality Organization
• Configuration Management Business Process Reengineering (CMBPR)
• Texas Department of Transportation's RETOOLING TxDOT The 'organized approach' to improve the business of TxDOT by improving business operations, streamlining department policies and procedures, and making technological improvements to support the business.
• US Department of the Interior: Reengineering Lab
• Reinventing the Government (Government Executive)
• Tooling to Reinvent the Government: National Performance Review
• Reinventing Government (REGO) Database
• Bob Stone Discusses Scorecard on Federal Reinvention
• Reinventing Government Database
• Reengineering the Government (Yahoo)
• Reengineering MIT Administrative Processes
• A Page From the Corporate Sector: Re-Engineering The Business of Academia
• Workflow and Healthcare (LSDIS Lab, Univ. of Georgia)

Tools for Process Reengineering

• Comparison of BPR Planning Tools Of course CASE tools and data modeling can be used in BPR projects. So can white boards and staplers. But they only earn the right to be called BPR tools if they can be linked usefully to BPR analysis and design tools and methodologies. Definition of 'BPR Tool' and a look at some alternatives.
• Chasing the BPR Tool Market: User Demands Driving Better, Cheaper Software Current review of the various BPR tools in the market. Note the increasing emphasis on tools that merge the two philosophies: BPR for design and modelling of processes, and Workflow for implementing IT-enabled new ways of working.
• Work Process List Archive: by Subject Archive of the messages on BPRREENG-L list.
• Reengineering Templates and Toolkits (ProSci)
• SAP AG (Client Server Solutions R/3, R/2)
• ARIS Toolset for Business Process Design and Improvement
• ithink: Software for Building & Simulating Business Processes (Info.)
• Framework for Managing Process Improvement
• A BPR Methodology with Great Slides: On "Truth & Beauty"
• Tools for BPR
• Process Charter Process management tool for flowcharting with process analysis and simulation capabilities. Fee Demo is available for downloading.
• Change Management Toolkit for Reengineering
• Systems Thinking & Simulation

Other BPR Resources on WWW

• Knowledge Management & Organizational Learning
• Emergent Organizational Forms & Virtual Organizations
• Business Process Reengineering (USC:CIBER)
• Paul Strassmann One of the key WWW resources for articles on IS investments and related issues of Reengineering and Outsourcing. (Keep it up Paul!!)
• University of Manchester Computer Science Deptt: Modelling Organizational Processes
• BPR On-Line Learning Center (Prosci)
• Business Processes Resource Centre (U. of Warwick, UK)
• Client Server Deployment PC Week Article on Client-Server Related WWW Sites.
• Client Server Resources Menu
• SAP AG (Client Server Solutions R/3, R/2)
• Sequent (Client/Server Solutions)
• CASE Tools Page
• VTT Information Technology: Workflow and BPA/BPR Links, Finland
• BPR, TQM & General Management Links From Treasury Management Pages
• TQM BBS Principles and Practice Area (Clemson)
• Portland State University Business Association: BPR Sites
• Resources related to BPR (BPR-L)
• BPR-L Frequently Asked Questions
• Business Process Reengineering & IT (ISWorld)
• Process and Systems Integration (ISWorld)
• Electronic Business Partnership (ISWorld)
• Research in Enterprise Architecture, Information Resource Management & Business Process Reengineering (ISWorld)
• Enterprise Architecture: References
• Juran Institute: Articles on Quality Management and Quality Circles
• Quality and Customer Satisfaction
• Quality World Searchable index of links. Allows search by text, quality keyword or country.
• Quality Digest: Quality Links Provided by Quality Digest.
• Kwaliteit op Internet: Quality on Internet (Dutch)
• Current Productivity and Quality Articles: APQC
• Directory of State Quality Award Programs
• Quality Resources Online (From QUALITY.ORG)
• Total Quality Management (TQM) Resource Center
• The Deming System of Profound Knowledge Also of interest: 14 Points for Management.
• Public Sector Continuous Improvement Site
• Kaizen
• Kaizen Bibliography
• Design for Competitive Advantage (NASA)
• Workflow Management Coalition Standard Setting Body for Workflow (UK)
• Workflow And Reengineering International Association (WARIA)
• WARIA's Web Links on Reengineering
• Business Processes Resource Center

Related Topics: ABC, Benchmarking, TQM, etc.

• Activity-Based Costing (ABC) - DoD
• APQC: Benchmarking APQC has an excellent compilation of articles and resources on benchmarking, including the articles listed below.
• Building Quality into on-the-job Performance: AT&T Wireless Services
• Measuring What Matters (Marketing Tools, April 1997)
• Benchmarking (Griffin)
• Executing Benchmarking Projects
• Comparable Datasets in Performance Benchmarking (Price Waterhouse) (PDF Format)
• Process Benchmarking Link Collections
• The Benchmarking Exchange
• Benchmarking Project Book (CIM, FPI, Strategic & Business Planning)
• Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance (by Robert C. Camp): Book Review
• American Productivity and Quality Centre
• American Society for Quality Control: Quality-Related Sites
• Continuous Quality Improvement (CQI) Server (Clemson)
• ISO Online: International Organization for Standardization
• ISO 9000 Page
• Quality Management Principles ISO 9000
• 1997 Malcolm Baldrige Criteria Reference Book
• Quality Management Forum (MCB Press)
• QFD Institute: WWW Resource for Quality Function Deployment
• Functional Economic Analysis (FEA)/ Business Case Analysis